glide.awa.after_timeout_presence.enabledThe glide.awa.after_timeout_presence.enabled property determines if an agent's presence state is updated based on assignment rules when a timeout occurs. Admins should care about this setting to ensure appropriate presence management during assignment timeouts.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the update of an agent's presence state according to assignment rules when a timeout happens. |
|---|---|
| What area does it affect? | Agent presence management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring assignment rules or troubleshooting agent presence issues. |
Raw metadata from the property record.
| Property name | glide.awa.after_timeout_presence.enabled |
|---|---|
| Sys ID | c1d021b36f11211026b95d3a945b361a |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | This property determines whether the "After timeout presence" of the applicable assignment rule will be used to set agent's presence state if it times out before the agent accepts it. If true, the agent will be set to the presence state specified in the assignment rule (if any). If false, the agent's presence state will be left alone regardless of the value in the assignment rule. |
| Updated | 2023-03-07 06:14:05 |
Official references and nearby text excerpts where this property appears.