glide.connect.support.enter_queue_audio_alert The glide.connect.support.enter_queue_audio_alert property determines whether agents receive audio notifications for new users entering a support queue. Admins should consider enabling this feature to improve responsiveness and awareness of incoming support requests.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables audio alerts for agents when new users join a support queue, enhancing real-time communication. |
|---|---|
| What area does it affect? | Connect Support notifications |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring support queue settings or improving agent responsiveness. |
Raw metadata from the property record.
| Property name | glide.connect.support.enter_queue_audio_alert |
|---|---|
| Sys ID | 816e7de7c72222008c56cdb8db976310 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Where or not Connect Support will notify agents of new users entering a support queue. |
| Updated | 2016-10-24 22:46:16 |
Official references and nearby text excerpts where this property appears.
glide.connectOther properties in the same namespace.
glide.connect.chat.disabled
This property, when set to true, completely disables the Connect feature in the ServiceNow interface.
glide.connect.enabled
This property controls the visibility of the 'Create or Join Chat Room' link on the Incident form based on the
glide.connect.open_links_in_frameset
This property configures whether internal links in the Connect application open in a specific frameset, affect
glide.connect.support.enabled
This property determines whether Connect Support is active, affecting how users interact with support chat fea
glide.connect.support.reflect_system_messages
This property enables or disables the reflection of system messages in support chat records, impacting how inf
glide.connect.support.show_position_in_queue
This property controls the visibility of the user's position in the queue within the browser's title bar.