Property reference

`glide.connect.support.reflect_system_messages`

The glide.connect.support.reflect_system_messages property determines if system messages are included in records generated from support chat interactions. Admins should review this setting to ensure relevant notifications, like transfer notices and automated messages, are captured in support records.

Default: false
Type: boolean
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables or disables the reflection of system messages in support chat records, impacting how information is logged during support interactions.
What area does it affect?	Connect Support
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring support chat logging or troubleshooting message visibility.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.connect.support.reflect_system_messages`
Sys ID	`64768d009f112200d5f9b3e2957fcfd3`
Type	boolean
Application	Global
Default value	`false`
Description	This property controls whether Connect Support will reflect system messages in records created from a support chat. i.e. Transfer Notices, automated queue messages, etc
Updated	2016-08-12 18:27:10

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... rather than legacy chat. Additionally, the Support tab appears in the Connect sidebar. • Type: true | false • Default value: true • Location: Collaborate > Support Administration > Properties glide.connect.support.reflect_system_messages Controls whether Connect Support reflects system messages in records created from a support chat, for example, transfer notices, automated queue messages, etc. • Type: true | false • Default value: ...

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All 8 properties in glide.connect →