glide.cs.midtopic.discovery.fallback.policy The glide.cs.midtopic.discovery.fallback.policy defines how the Virtual Agent responds when a mid-topic search yields no usable results. By default, it prompts the user to answer the same question again, ensuring continuity in the conversation.
RETRY_FIELDThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the fallback behavior of the Virtual Agent during mid-topic searches, allowing for either a retry of the question or a redirect to a broader topic discovery. |
|---|---|
| What area does it affect? | Virtual Agent functionality |
| What does the default mean? | The default value is "RETRY_FIELD", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when adjusting how the Virtual Agent handles unanswered mid-topic queries. |
Raw metadata from the property record.
| Property name | glide.cs.midtopic.discovery.fallback.policy |
|---|---|
| Sys ID | 45ac7a6ceb832110c27601c7c1522889 |
| Type | string |
| Application | Global |
| Default value | RETRY_FIELD |
| Description | A Virtual Agent mid-topic discovery fallback policy. It instructs the VA engine on how to behave when a midtopic search returns 0 usable results. The default behavior is RETRY_FIELD, which means the chat user will be re-prompted to answer the same question. When TOPIC_DISCOVERY_TOPIC is the value, the VA engine redirects to the _topic_discovery_ topic. This topic may in fact lead to other pathways, including an AI Search. |
| Updated | 2024-05-25 03:38:58 |
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