Namespace

`glide.cs`

32 ServiceNow system properties in this namespace, with what each one does.

`glide.cs.adapter.worker_cache_size`	This property sets the integer value for the size of the adapter worker cache, impacting how much data can be temporarily stored for processing.
`glide.cs.async.http.post.enabled`	This property enables or disables VA asynchronous HTTP POST calls, impacting how data is sent and received in the system.
`glide.cs.async.http.post.timeout.ms`	This property defines the maximum time allowed for VA asynchronous HTTP POST requests to complete before timing out.
`glide.cs.company_name`	It configures the company name used in customer service applications, affecting how users perceive the organization.
`glide.cs.custom.adapter.debug`	This property activates debugging features specifically for actions within the CAF flow designer, allowing for detailed logging and error tracking.
`glide.cs.custom.adapter.record_message_status_based_on_response_status`	This property configures whether response messages are marked as 'delivered' by default or based on the actual response status from custom adapter requests.
`glide.cs.debug`	When enabled, this property directs the system to send debug logs to a specified channel for easier monitoring and troubleshooting.
`glide.cs.detect_conversation_start`	This property allows Virtual Agent to manually initiate a conversation if it detects that the conversation has not started due to subscription issues.
`glide.cs.disable.show_me_everything`	This property determines whether the 'show me everything' button appears in the virtual agent topic picker, affecting user navigation options.
`glide.cs.discovery.trace.enabled`	It activates logging for Topic Discovery events, allowing administrators to investigate why specific topics are not available to users.
`glide.cs.email.case_queue_address`	This property defines the email address that triggers the creation of a customer service case upon receiving an email.
`glide.cs.email.new_case_prefix`	It specifies the prefix added to the subject line of incoming emails that trigger the creation of new customer service cases.
`glide.cs.enable_partial`	This boolean property, when set to true, restores the ConversationDto.partial functionality that was removed in the Vancouver release.
`glide.cs.hybrid.queue.enabled`	This property determines whether the Virtual Agent hybrid queue is activated, impacting how chat interactions are managed.
`glide.cs.include_notification_messages_history`	This property enables the inclusion of notification conversation messages history in the Virtual Agent's session API under specific conditions.
`glide.cs.last_client_activity_time.threshold.secs`	This property defines the time in seconds during which the last_client_activity_time is not updated for subsequent messages in a session, with a default of 30 seconds.
`glide.cs.max_topic_discovery_utterance`	This property limits the length of utterances for topic discovery to safeguard the performance of natural language understanding and text indexing services.
`glide.cs.midtopic.discovery.fallback.policy`	This property configures the fallback behavior of the Virtual Agent during mid-topic searches, allowing for either a retry of the question or a redirect to a broader topic discovery.
`glide.cs.modify_da_confirmation_message`	This property sets the confirmation message format for value modifications in dialog act predictions, ensuring users confirm their changes.
`glide.cs.modify_da_multi_conf_msg1`	It sets the first part of the confirmation message shown to users when they are prompted to confirm multiple changes from a dialog act prediction.
`glide.cs.modify_da_multi_conf_msg2`	It configures the second part of the confirmation message shown to users when multiple values are modified in a dialog act prediction.
`glide.cs.one_extend.abtesting`	This property allows administrators to activate A/B testing for Gen AI, facilitating the comparison of different versions to enhance performance.
`glide.cs.preview.log_filter`	This property configures the log filtering mechanism to prevent specific log entries from being sent to the AMB channel.
`glide.cs.retry_question_message`	This property sets the confirmation message format for entity value verification, allowing customization of user prompts during interactions.
`glide.cs.runtime.batch_messages`	When enabled, this property creates a channel session that batches messages sent over it, enhancing message processing capabilities.
`glide.cs.runtime.max_silent_fields`	This property defines the maximum number of silent fields allowed in the state machine to prevent infinite loops.
`glide.cs.runtime.user_input_max_length`	It defines the upper limit for the length of user input, impacting data entry and form submissions.
`glide.cs.sync.degraded_time`	This property configures the time in milliseconds that shortens the synchronization interval when the system is experiencing degraded performance.
`glide.cs.worker.queue_length`	This property defines the upper limit for the number of messages that can be queued for processing, impacting system performance and message handling.
`glide.cs.worker.reduced_sysevent`	When enabled, this property limits sysevent entries by only allowing messages to be added when the queue is full, helping to control database growth.
`glide.cs.worker.thread.timelimit.ms`	This property specifies the time limit for thread execution, defaulting to 10,000 milliseconds, which helps manage resource allocation and prevent long-running threads.
`glide.cs.worker.thread.timeout.ms`	This property configures the maximum time a VA server worker thread can run before timing out, impacting transaction processing efficiency.