glide.escalation.sticky The glide.escalation.sticky property determines whether escalations are assigned only when a ticket is created. If set to false, escalations will be recalculated with each save or update, which can impact ticket handling and response times.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls the timing of escalation assignments, allowing them to be fixed at ticket creation or recalculated on subsequent updates. |
|---|---|
| What area does it affect? | Escalation Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring escalation behavior or troubleshooting ticket response issues. |
Raw metadata from the property record.
| Property name | glide.escalation.sticky |
|---|---|
| Sys ID | 2affdcdcc0a80003015d9be16fd8c083 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Assign escalations only at ticket creation (if unchecked, escalations are recomputed at every save/update). |
| Updated | 2024-05-25 03:44:18 |
Official references and nearby text excerpts where this property appears.
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