SN System Properties Reference
Property reference

glide.knowman.feedback.enable_explicit_feedback

The glide.knowman.feedback.enable_explicit_feedback property determines whether feedback tasks are generated based on user-submitted reasons for negative feedback. Setting this property to true ensures that only valid feedback prompts the creation of tasks, which can enhance the quality of feedback received.

Default
false
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables the creation of feedback tasks only when users provide a valid reason for negative feedback, improving the relevance of feedback collected.
What area does it affect? Feedback Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when adjusting feedback collection processes or improving user engagement strategies.

Out of the box property record

Raw metadata from the property record.

Property name glide.knowman.feedback.enable_explicit_feedback
Sys ID 2f15529253123010733addeeff7b1278
Type boolean
Application Global
Default value false
Description When set to true, feedback tasks are created only if user submits proper reason for negative feedback
Updated 2024-05-25 03:38:56

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... of 1-5. • Type: Integer • Default value: none • Location: Knowledge > Administration > Properties Create actionable feedback task only when feedback details are provided for the negative feedback (glide.knowman.feedback.enable_explicit_feedback) Select the check box to enable actionable feedback task generation for the negative feedback. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks ...

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Other properties in the same namespace.

glide.knowman.feedback.display_threshold This property limits the number of user comments displayed on knowledge articles, specifically in the legacy v glide.knowman.feedback.enable_actionable_feedback_for_flag This property determines whether actionable feedback tasks are generated for flagged articles in the portal an glide.knowman.feedback.enable_actionable_feedback_for_helpful It triggers the generation of feedback tasks for articles deemed unhelpful, facilitating content improvement. glide.knowman.feedback.enable_actionable_feedback_for_rating It configures the threshold for generating actionable feedback tasks based on article ratings, allowing for ta glide.knowman.frameless_logo This property configures the logo shown in Knowledge Management when the application is accessed without the s glide.knowman.home_titlesonly This property, when set to true, restricts the portal display to only Knowledge topic titles, omitting article glide.knowman.import.hide_import_functionality This property disables the 'Import' button and drag-and-drop import feature for all users, enhancing control o glide.knowman.import.max_document_size This property defines the maximum size limit for individual doc/docx files during knowledge imports, defaultin

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