SN System Properties Reference
Property reference

glide.knowman.show_user_feedback

The glide.knowman.show_user_feedback property determines whether user comments are displayed on knowledge articles. Admins should review this setting to enhance user engagement and feedback on knowledge content.

Default: onload Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the visibility of user comments on knowledge articles, influencing how feedback is collected and displayed.
What area does it affect? Knowledge Management
What does the default mean? The default value is "onload", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting user interaction features or improving knowledge article feedback mechanisms.

Out of the box property record

Raw metadata from the property record.

Property name glide.knowman.show_user_feedback
Sys ID c9b357af0a0a0b82008cba97a078daca
Type choice list
Application Global
Default value onload
Description Show user comments on knowledge articles:
Updated 2024-05-25 03:58:32

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... data, when combined with misconfigured guest user role, poses a significant risk of unauthorized data exposure. Hide user comments on articles • Description ◦(Old‎ <blank> ◦(New‎ When the Glide Property 'glide.knowman.show_user_feedback' is not set to 'never', feedback comments will be visible on knowledge articles to users with the roles defined in the Glide Property 'glide.knowman.show_user_feedback.roles'. Due to the potentially sensitive information ...
Documentation excerpt View supporting context
Context preview Snippet 2
... Show user comments Select the option to show the comment box on the KB article comments widget. Selecting the Use system properties option shows the comment box based on the glide.knowman.show_user_feedback system property. KB Article Page widget Use the Article page widget to view Knowledge Base articles within Service Portal. You can use this base system widget as-is in your portal ...
Documentation excerpt View supporting context
Context preview Snippet 3
... option in article view. All roles listed here must also be listed in the List roles that can see an article's rating section pro Show user comments on knowledge articles (glide.knowman.show_user_feedback) Select one of the options: When article loads or When user clicks link to show comments, for the roles defined in glide.knowman.show_user_feedback. to be able to view the user comments. ...
Additional source link Another external reference for this property
Open reference