mute_reason_sys_id The mute_reason_sys_id property specifies the system ID for the mute reason in ServiceNow. Admins should review this property to ensure the correct mute reason is applied in relevant workflows or integrations.
804f03067761501084974f206810619bThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the system ID associated with the mute reason, impacting how mute actions are processed within the platform. |
|---|---|
| What area does it affect? | Workflow and Integrations |
| What does the default mean? | The default value is "804f03067761501084974f206810619b", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring mute actions or troubleshooting related workflows. |
Raw metadata from the property record.
| Property name | mute_reason_sys_id |
|---|---|
| Sys ID | 48fb42d8831f8f90f090b0d6feaad370 |
| Type | string |
| Application | Global |
| Default value | 804f03067761501084974f206810619b |
| Description | |
| Updated | 2026-09-09 08:50:55 |
Official references and nearby text excerpts where this property appears.
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