SN System Properties Reference
Property reference

password_reset.sms.expiry

The password_reset.sms.expiry property defines the expiration time in minutes for SMS codes used during password resets. Admins should monitor this setting to ensure users have sufficient time to complete the reset process without encountering expired codes.

Default: 5 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the duration before an SMS password reset code becomes invalid, with a default of 5 minutes.
What area does it affect? Password Reset Functionality
What does the default mean? The default value is "5", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting user experience for password resets or troubleshooting code expiration issues.

Out of the box property record

Raw metadata from the property record.

Property name password_reset.sms.expiry
Sys ID fecf0811eb2001006a668c505206fe22
Type integer
Application Global
Default value 5
Description Number of minutes before the SMS code expires
Updated 2024-05-25 04:32:54

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... names, and logos may be trademarks of the respective companies with which they are associated. 116 • Type: integer • Default value: 4 (digits) • Location: Password Reset > Properties password_reset.sms.expiry Specifies the amount of time, in minutes, until the SMS code sent to the user expires. Note: This SMS code property can be overridden by adding a value for the ...
Documentation excerpt View supporting context
Context preview Snippet 2
... Documentation Updates SMS verification method and new device enrollment. Using SMS code notification for enrollment and verification is more secure that default email notification. • Remediation ◦(Old‎ Ensure the property "password_reset.sms.expiry" is set to "true". ◦(New‎ Ensure the property "password_reset.sms.use_notify" is set to "true". • Security Risk ◦(Old‎ <blank> ◦(New‎ Email-based notifications are generally less secure because they are more susceptible ...
Documentation excerpt View supporting context
Context preview Snippet 3
... • Default value: 4 (digits) You can override this SMS code property by adding the complexity parameter in the SMS code verification. Number of minutes before the SMS code expires password_reset.sms.expiry Time, in minutes, until the SMS code sent to the user expires. • Type: integer • Default value: 5 (minutes) © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow ...
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