problem.acceptrisk.move_to_closedThe problem.acceptrisk.move_to_closed property determines whether a Problem is moved to the Closed state instead of the Resolved state when risk is accepted. Admins should review this setting to ensure it aligns with their incident management processes and risk acceptance policies.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property, when enabled, allows Problems to transition directly to Closed status upon risk acceptance, bypassing the Resolved state. |
|---|---|
| What area does it affect? | Problem Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when adjusting risk management strategies or incident resolution workflows. |
Raw metadata from the property record.
| Property name | problem.acceptrisk.move_to_closed |
|---|---|
| Sys ID | e457cdb5874023000e3dd61e36cb0bde |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Accept Risk moves the Problem to Closed state instead of Resolved state |
| Updated | 2024-05-25 04:38:21 |