SN System Properties Reference
Property reference

problem.acceptrisk.move_to_closed

The problem.acceptrisk.move_to_closed property determines whether a Problem is moved to the Closed state instead of the Resolved state when risk is accepted. Admins should review this setting to ensure it aligns with their incident management processes and risk acceptance policies.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property, when enabled, allows Problems to transition directly to Closed status upon risk acceptance, bypassing the Resolved state.
What area does it affect? Problem Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when adjusting risk management strategies or incident resolution workflows.

Out of the box property record

Raw metadata from the property record.

Property name problem.acceptrisk.move_to_closed
Sys ID e457cdb5874023000e3dd61e36cb0bde
Type boolean
Application Global
Default value true
Description Accept Risk moves the Problem to Closed state instead of Resolved state
Updated 2024-05-25 04:38:21

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... the Root Cause Analysis state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate. Madrid PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Fix in Progress) Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted. ...
Documentation excerpt View supporting context
Context preview Snippet 2
... accepted. Note: Whether the problem enters the Closed state or the Resolved state, depends on the property Ac­ cept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed)­ . If you decide to reanalyze the problem Click Re-analyze. The problem opens for re­ analysis and the state is changed to Root Cause Analysis. If you had created any ...
Additional source link Another external reference for this property
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