Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies the user role that can link closed incidents to problems, impacting how incidents are managed within the problem management process. |
| What area does it affect? |
Problem Management |
| What does the default mean? |
The default value is "problem_coordinator", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when adjusting user roles or permissions related to incident and problem management. |
Out of the box property record
Raw metadata from the property record.
| Property name |
problem.role.relate_closed_incidents |
| Sys ID |
80f66cd053823010f4fdddeeff7b1204 |
| Type |
choice list |
| Application |
Global |
| Default value |
problem_coordinator |
| Description |
Who can relate closed Incidents to a Problem? |
| Updated |
2024-05-25 03:55:21 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... when a problem is marked as a duplicate of another. E.g. incident.problem_id problem.duplicate.records_to_move • Type: string • Default value: incident.problem_id, sn_customerservice_case.problem, problem_task.problem Who can relate closed Incidents to a Problem? problem.role.relate_closed_incidents • Type: choice • Default value: ◦Upgrade: Nobody ◦New instances: Problem coordinators Problem Created from Incident Properties List of attributes (comma-separated) that will be copied from the incident to create ...
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