SN System Properties Reference
Property reference

problem.role.relate_closed_incidents

The problem.role.relate_closed_incidents property defines which user role is permitted to associate closed incidents with a problem. Admins should review this setting to ensure that the appropriate personnel have the necessary permissions for effective problem management.

Default: problem_coordinator Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the user role that can link closed incidents to problems, impacting how incidents are managed within the problem management process.
What area does it affect? Problem Management
What does the default mean? The default value is "problem_coordinator", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting user roles or permissions related to incident and problem management.

Out of the box property record

Raw metadata from the property record.

Property name problem.role.relate_closed_incidents
Sys ID 80f66cd053823010f4fdddeeff7b1204
Type choice list
Application Global
Default value problem_coordinator
Description Who can relate closed Incidents to a Problem?
Updated 2024-05-25 03:55:21