sn_csm_case_types.enable_service_selector The sn_csm_case_types.enable_service_selector property enables the Case Type Selector for creating customer service cases. When set to true, agents can easily select from available case types, enhancing their efficiency in case management.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether the Case Type Selector is available for agents when creating cases in the Customer Service application. |
|---|---|
| What area does it affect? | Customer Service Case Types |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring case types or enhancing agent workflows. |
Raw metadata from the property record.
| Property name | sn_csm_case_types.enable_service_selector |
|---|---|
| Sys ID | 2afb6885fffd7210f899ffffffffff5b |
| Type | boolean |
| Application | Customer Service Case Types |
| Default value | false |
| Description | Not stated |
| Updated | 2026-03-25 20:34:20 |
Official references and nearby text excerpts where this property appears.
sn_csm_case_typesOther properties in the same namespace.
sn_csm_case_types.case_type_single_field_select
This property activates the single-select case type feature, allowing agents to create cases quickly by select
sn_csm_case_types.get_case_types_roles
It specifies a comma-separated list of roles that are permitted to access the getCaseTypes API, allowing for r
sn_csm_case_types.service_definition_select
This property activates the Product Service Select version of the case type selector, allowing agents to creat
sn_csm_case_types.service_definition_select_count
This property determines how many products and services are shown in the Product Service Select screen for cas