sn_csm_gen_ai.ask_ai_dropdown_questions The sn_csm_gen_ai.ask_ai_dropdown_questions property controls the drop-down questions shown in the Ask AI feature within the CSM Case Insights section. Admins should review this property to customize the questions that assist users in diagnosing issues effectively.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the specific drop-down questions available for users interacting with the Ask AI feature in the CSM Case Insights section. |
|---|---|
| What area does it affect? | CSM Case Insights |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring the Ask AI feature to ensure relevant questions are presented to users. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_csm_gen_ai.ask_ai_dropdown_questions |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
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