Property reference

`sn_fsm_customer_ex.work.management.cx.share_agent_details`

The property enables the sharing of agent details within the Field Service Management - Customer Experience application. When enabled, it allows users to view agent information, which can enhance communication and coordination during service tasks.

Default: true
Type: boolean
Application: Field Service Management - Customer Experience

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This boolean property determines whether agent details are shared with users in the Field Service Management application, impacting visibility and collaboration.
What area does it affect?	Field Service Management
What does the default mean?	The default value is "true", which means this behavior is enabled by default.
When should you review it?	An admin should review this property when configuring agent visibility preferences or troubleshooting communication issues.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_fsm_customer_ex.work.management.cx.share_agent_details`
Sys ID	`828131ae0f7700105f4083421a767eea`
Type	boolean
Application	Field Service Management - Customer Experience
Default value	`true`
Description	Share agent details
Updated	2020-03-29 23:51:22

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 1035 Properties installed with the Customer Experience feature Property Description sn_fsm_customer_ex.work.management.cx.share_agent_details Updates the geolocation map with the latest location of an agent. • Type: true/false • Default value: true • Location: Field Service > Administration > Properties sn_fsm_customer_ex.work.management.cx.show_route_on_map Displays the route ...

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