SN System Properties Reference
Property reference

sn_hr_core.case_auto_assignment

The sn_hr_core.case_auto_assignment property enables suggestions for automatically assigning HR cases upon page load. When activated, it streamlines case management by reducing the time HR agents spend identifying the correct assignment group.

Default: false Type: boolean Application: Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the system to automatically determine the assignment group for HR cases based on specific case details, enhancing efficiency in case handling.
What area does it affect? HR Case Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring HR case assignment processes or optimizing agent workflows.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.case_auto_assignment
Sys ID 992bcc03531300105354ddeeff7b12ff
Type boolean
Application Human Resources: Core
Default value false
Description Enable suggestions for auto case assignment on page load
Updated 2020-03-06 00:58:53

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... HR Professional and HR Enterprise packages when you activate Agent Workspace for HR Case Management and Predictive Intelligence applications. If you do not want to use this feature, disable the sn_hr_core.case_auto_assignment system property. After a case is created, the Auto Assignment Group for HR Cases solution definition auto determines the assignment group from the Short description, Description, Opened for Title, Opened ...