Property reference

`sn_inc_uni_req.incident.universal_request.copy_fields`

The property defines which fields from a Universal Request are copied to an Incident when it is created. Admins should review this setting to ensure that the correct information is transferred for effective incident management.

Default: universal_request=sys_id,short_description=short_description,description=description,caller_id=opened_for,opened_by=opened_by
Type: string
Application: Universal Request Integration for Incident management

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies a list of fields to be copied from Universal Request to Incident upon creation, facilitating data consistency.
What area does it affect?	Universal Request Integration
What does the default mean?	The default value is "universal_request=sys_id,short_description=short_description,description=description,caller_id=opened_for,opened_by=opened_by", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring Universal Request to ensure relevant data is captured in incidents.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_inc_uni_req.incident.universal_request.copy_fields`
Sys ID	`bec1c184874300105c29af1e36cb0b14`
Type	string
Application	Universal Request Integration for Incident management
Default value	`universal_request=sys_id,short_description=short_description,description=description,caller_id=opened_for,opened_by=opened_by`
Description	This property contains comma separated values of fields to be copied to Incident from Universal Request when Incident is created from Universal Request. Example: caller_id=opened_for (opened_for of Universal Request will be copied to caller_id of Incident)
Updated	2020-06-09 16:08:55

Sources

Official references and nearby text excerpts where this property appears.

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