sn_nowassist_va.now.assist.generic.ticket The sn_nowassist_va.now.assist.generic.ticket property defines the record producer used for generating generic tickets in the Virtual Agent. Admins should review this property to customize the fallback mechanism for ticket creation in conversational interfaces.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property specifies the sys_id of the record producer that is triggered when a generic ticket is requested through the Virtual Agent. |
|---|---|
| What area does it affect? | Conversational Interfaces |
| What does the default mean? | No default value is stated in the ServiceNow documentation. |
| When should you review it? | Review this property when configuring or customizing ticket generation in the Virtual Agent. |
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name | sn_nowassist_va.now.assist.generic.ticket |
|---|---|
| Type | Not stated |
| Application | Not stated |
| Default value | Not stated |
| Description | Not stated |
Official references and nearby text excerpts where this property appears.
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