Property reference

`sn_sow.initial_metric_fetch_window`

The sn_sow.initial_metric_fetch_window property defines the time window for fetching initial metrics related to a configuration item (CI) during incident creation. Admins should review this setting to ensure relevant metrics are captured for effective incident resolution.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures the time period from which initial metrics for a CI are retrieved, affecting incident management and resolution processes.
What area does it affect?	Incident Management
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when adjusting incident response strategies or when metrics retrieval needs change.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`sn_sow.initial_metric_fetch_window`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... minutes after the incident is created. The metrics information of the CI is displayed only if the CI is populated in that one hour time period. You can configure the sn_sow.initial_metric_fetch_window property to change the one hour time period. Note: Initial Metrics is available only for the primary CI. • Recent metrics: Latest metrics information that is available for the affected ...

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