Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property automatically changes the state of an origin interaction record to Wrap up or Closed Complete based on the resolution of its associated incident. |
| What area does it affect? |
Incident Management |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when configuring incident resolution workflows or optimizing interaction record management. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_sow_inc.autoclose_origin.interaction |
| Sys ID |
3e187a73932f4a10c3bbf04e648918ee |
| Type |
boolean |
| Application |
Incident Management for Service Operations Workspace |
| Default value |
false |
| Description |
Enable automatic closure (i.e., set state to Wrap up if Wrap up scheduled job is activated; otherwise, Closed Complete) of an origin interaction record when its associated incident is resolved. |
| Updated |
2024-08-04 21:02:08 |
Sources
Related properties