sn_sow_inc.autoclose_origin.interaction

AI generated property description:

The ServiceNow property sn_sow_inc.autoclose_origin.interaction determines whether an origin interaction record is automatically closed when its associated incident is resolved. The default value is false, meaning interactions remain open and must be closed manually unless other workflows handle closure. When set to true, the system updates the interaction’s state to Wrap up if the Wrap up scheduled job is active; otherwise, it sets the state to Closed Complete. Enabling this property streamlines interaction management by reducing manual effort and ensuring consistency between incident and interaction records. Administrators typically configure it in the context of Service Operations Workspace to improve efficiency and maintain data accuracy in ITSM workflows.

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