Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property automatically changes the state of an origin interaction record to Wrap up or Closed Complete based on the resolution of its associated incident. |
| What area does it affect? |
Incident Management |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when configuring incident resolution workflows or optimizing interaction record management. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_sow_inc.autoclose_origin.interaction |
| Sys ID |
3e187a73932f4a10c3bbf04e648918ee |
| Type |
boolean |
| Application |
Incident Management for Service Operations Workspace |
| Default value |
false |
| Description |
Enable automatic closure (i.e., set state to Wrap up if Wrap up scheduled job is activated; otherwise, Closed Complete) of an origin interaction record when its associated incident is resolved. |
| Updated |
2024-08-04 21:02:08 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... an interaction record is resolved, the interaction record is automatically set to Wrap up or Closed complete state. An admin role user must set the Auto close the origin interaction (sn_sow_inc.autoclose_origin.interaction) system property to true to enable this feature. The Close interaction from incident business rule checks the following conditions and updates the interaction record to Wrap up or Closed complete ...
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