sn_sow_itsm_common.auto_hide_inboxThe auto_hide_inbox property determines whether the inbox pane is hidden when a user accepts or rejects a chat. By default, this property is set to true, streamlining the user interface during chat interactions.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls the visibility of the inbox pane in the Service Operations Workspace during chat acceptance or rejection. |
|---|---|
| What area does it affect? | Service Operations Workspace |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring chat settings or optimizing user interface behavior. |
Raw metadata from the property record.
| Property name | sn_sow_itsm_common.auto_hide_inbox |
|---|---|
| Sys ID | 1e83f477b72712105165e3fdde11a934 |
| Type | boolean |
| Application | Service Operations Workspace ITSM Common |
| Default value | true |
| Description | Hides the inbox pane when user accepts or rejects a chat. |
| Updated | 2025-02-12 12:37:09 |
Official references and nearby text excerpts where this property appears.