SN System Properties Reference
Property reference

sn_sow_problem.defect.create_from_problem.attributes

The sn_sow_problem.defect.create_from_problem.attributes property specifies which attributes are copied from a problem when creating a new defect. Admins should review this setting to ensure that all necessary information is transferred for effective defect management.

Default: short_description,description,cmdb_ci,priority,company,sys_domain Type: string Application: Problem Management for Service Operations Workspace

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines a list of attributes that are automatically transferred from a problem record to a defect record during creation.
What area does it affect? Problem Management
What does the default mean? The default value is "short_description,description,cmdb_ci,priority,company,sys_domain", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring defect creation processes or updating attribute requirements.

Out of the box property record

Raw metadata from the property record.

Property name sn_sow_problem.defect.create_from_problem.attributes
Sys ID 51d6a973939102105d9897d93489186d
Type string
Application Problem Management for Service Operations Workspace
Default value short_description,description,cmdb_ci,priority,company,sys_domain
Description List of attributes (comma-separated) that will be copied from the problem to create a new defect
Updated 2024-04-07 23:56:04

Sources

Official references and nearby text excerpts where this property appears.