sn_spm.csat.survey_probability The sn_spm.csat.survey_probability property determines the percentage of subscribed users eligible to receive surveys for an offering. Admins should review this setting to manage survey distribution effectively, as the default is set to 10% of subscribers.
10The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the percentage of subscribers who will receive surveys related to a specific offering, impacting user feedback collection. |
|---|---|
| What area does it affect? | Service Portfolio Management |
| What does the default mean? | The default value is "10", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting survey outreach strategies or assessing user feedback needs. |
Raw metadata from the property record.
| Property name | sn_spm.csat.survey_probability |
|---|---|
| Sys ID | 226d2350b3812300a7d22ab716a8dc81 |
| Type | integer |
| Application | Service Portfolio Management Premium |
| Default value | 10 |
| Description | This property gives the percentage of subscribed users who should receive surveys for an offering. For example, by default, a survey should be sent to 10% of an offering's subscribers for a given period. |
| Updated | 2018-10-12 19:43:44 |
Official references and nearby text excerpts where this property appears.
sn_spmOther properties in the same namespace.