SN System Properties Reference
Property reference

use_business_capability_custom_hierarchy_id

The use_business_capability_custom_hierarchy_id property enables the use of a custom hierarchy for business capabilities. Admins should consider enabling this property when they need to implement a specific organizational structure for business capabilities in their ServiceNow instance.

Default
false
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This boolean property determines whether a custom hierarchy ID for business capabilities is utilized, affecting how business capabilities are organized and displayed.
What area does it affect? Business Capability Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when customizing business capability structures or during system configuration updates.

Out of the box property record

Raw metadata from the property record.

Property name use_business_capability_custom_hierarchy_id
Sys ID c48ed187db6323005e931150f0b8f5ac
Type boolean
Application Global
Default value false
Description
Updated 2024-05-25 04:03:42

Sources

Official references and nearby text excerpts where this property appears.

Australia docs (older release) View supporting context
Context preview Snippet 1
... run the business capability update levels job to recalculate the hierarchy IDs. 5. To make the Hierarchy ID field editable, navigate to System Properties > All Properties. a. Select the use_business_capability_custom_hierarchy_id system property in the sys_properties.list. b. Enter true in the Value field. c. Select Update. Note: Since the hierarchy ID is customized, the system doesn’t check for any conflicts in ...
Additional source link Another external reference for this property
Open reference

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