SN System Properties Reference
Property reference

use_default_duration

The use_default_duration property determines whether to use default durations for work and travel from task tables. When set to false, it allows manual overrides of these durations in the work order task form.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the system to either apply default work and travel durations or allow custom values to be set in task records.
What area does it affect? Work Order Task Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring task duration settings or adjusting workflow processes.

Out of the box property record

Raw metadata from the property record.

Property name use_default_duration
Sys ID 3ba40cfbff28a21069f8ffffffffffac
Type boolean
Application Global
Default value false
Description Decide wether or not to pick the default work, travel etc durations from the task tables.
Updated 2025-04-03 02:30:38

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... travel time and distance to task locations for assignment assistance calculation. • Type: choice list • Default value: Use straight line estimate • Location: Field Service > Administration > Properties use_default_duration The create work order task form displays two fields, Estimated travel duration and Estimated work duration. For both the fields, the default duration is one hour, which is defined at ...