Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property defines the time period after a technician rejects a task during which they will not be automatically reassigned that task. |
| What area does it affect? |
Task Assignment Management |
| What does the default mean? |
The default value is "24", which sets the baseline numeric behavior for this property. |
| When should you review it? |
Review this property when adjusting task assignment strategies or technician availability. |
Out of the box property record
Raw metadata from the property record.
| Property name |
work.management.rejected.technician.duration |
| Sys ID |
b0ddd8f9677200109743b1bb27415aec |
| Type |
integer |
| Application |
Global |
| Default value |
24 |
| Description |
Duration for not considering rejected technician for certain task (in hours). Please use positive integers for setting the value, otherwise the default value (24) will be used. |
| Updated |
2020-02-10 15:17:41 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... an Account for which the technician has been excluded. Scripted wm_task Ignore Rejected Technician Avoids reassignment of tasks to technicians who have recently rejected the same task. The system property work.management.rejected.technician.duration determines the time period from when a technician rejected a task to when that task can be automatically reassigned to the same technician. Scripted wm_task Last Assigned Prioritizes agents based ...
Related properties