SN System Properties Reference
Property reference

work.management.use.mandatory.skills

The work.management.use.mandatory.skills property enables the use of mandatory skills for work orders and work order tasks. Admins should enable this property to ensure that tasks are assigned only to agents with the required skills, enhancing task assignment accuracy.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates the mandatory skills feature, ensuring that the Task Skills table is utilized for work orders and tasks.
What area does it affect? Work Order Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring task assignments or implementing skill requirements for agents.

Out of the box property record

Raw metadata from the property record.

Property name work.management.use.mandatory.skills
Sys ID 7dff88a13b101300ce8a4d72f3efc4cf
Type boolean
Application Global
Default value false
Description Property that indicates if the Task Skills table (with support for mandaotry skills) is being used for Work Orders and Work Order Tasks
Updated 2018-02-15 16:19:12

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... matching criteria. For more information, see Matching rules for case assignment. Field Service Management configuration To configure the mandatory skills feature for use with Field Service Management: 1. Enable the work.management.use.mandatory.skills system property. 2. Configure the Work Order form and the Work Order Task form to use the Task Skills [task_m2m_skill] table. 3. [Optional] For existing work orders and tasks that ...
Documentation excerpt View supporting context
Context preview Snippet 2
... criteria. For more information, see Matching rules for case assignment . Field Service Management configuration To configure the mandatory skills feature for use with Field Service Management: 1. Enable the work.management.use.mandatory.skills system property. 2. Configure the Work Order form and the Work Order Task form to use the Task Skills [task_m2m_skill] table. 3. [Optional] For existing work orders and tasks that ...