Property reference

`com.glide.cs.exclude.liveagent.support`

The com.glide.cs.exclude.liveagent.support property disables live agent support for specific channels. Admins should review this setting when configuring channels to ensure proper handling of bot interactions without live agent involvement.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property excludes designated channels from utilizing live agent support, ensuring that interactions are managed solely by automated systems.
What area does it affect?	Channel Configuration
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when setting up or modifying communication channels for bot interactions.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.exclude.liveagent.support`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... you begin Role required: admin Ensure to exclude the Bot to Bot channel from Agent Chat. 1. Navigate to All, and then enter sys_properties.list in the filter. 2. Select the com.glide.cs.exclude.liveagent.support system property to open it. 3. Add Bot To Bot to the Value field. Exclude the Bot To Bot channel from Agent Chat 4. Click Update. Procedure 1. Navigate to ...

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