Property reference

`com.glide.cs.facebook_messenger_idle_timeout`

The com.glide.cs.facebook_messenger_idle_timeout property sets the duration in seconds that idle conversations in the Facebook Messenger app remain open. Admins should adjust this timeout to manage abandoned conversations effectively, ensuring they close within a reasonable timeframe.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures the idle timeout period for Virtual Agent conversations in the Facebook Messenger app, allowing administrators to specify how long abandoned conversations stay open.
What area does it affect?	Facebook Messenger integration
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring idle timeouts for Virtual Agent conversations in Facebook Messenger.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.facebook_messenger_idle_timeout`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... Virtual Agent and Agent Chat conversations. As an administrator, you can change the default timeout period for idle Virtual Agent conversations configured for the Facebook Messenger app by setting the com.glide.cs.facebook_messenger_idle_timeout system property to the number of seconds that abandoned conversations remain open after the requester's last response. The system property value must be less than the time interval set for ...

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