Property reference

com.glide.cs.general.support_email

The com.glide.cs.general.support_email property specifies the email address for general support inquiries. Admins should review this setting to ensure that support requests are directed to the correct email address, especially if changes to support personnel occur.

Default
support@servicenow.com
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the email address used for general support communications within the ServiceNow platform.
What area does it affect? Support Communication
What does the default mean? The default value is "support@servicenow.com", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating support contact information or during system audits.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.support_email
Sys ID 256b3fa5c32013009cbbdccdf3d3ae2e
Type string
Application Global
Default value support@servicenow.com
Description General Support Email
Updated 2024-05-25 03:58:59

Sources

Official references and nearby text excerpts where this property appears.

Context preview Snippet 1
... have left the conversation. com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone General support phone com.glide.cs.global_configuration The sys_id of the default configuration page (sys_cs_configuration_page) com.glide.cs.javascript.reserved_words Reserved words in JavaScript that should not be used ...

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