Property reference

`com.glide.cs.general.welcome_message`

The com.glide.cs.general.welcome_message property defines the default welcome message displayed in the Virtual Agent's greeting setup topic. Administrators should customize this message to enhance user interaction and provide a more tailored experience.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property sets the initial greeting message for users interacting with the Virtual Agent, allowing for customization of the user experience.
What area does it affect?	Virtual Agent greeting messages
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when updating the Virtual Agent's greeting to align with new service offerings or branding.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.general.welcome_message`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... and the top selection message prompting users to enter an issue or request. Before you begin Role required: virtual_agent_admin or admin About this task Starting with the Orlando release, the com.glide.cs.general.welcome_message and com.glide.cs.general.top_selection_message properties are no longer automatically installed with Virtual Agent. These properties define the greeting messages used in the Greeting setup topic. In the Orlando release, the default Greeting ...

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