Property reference

`com.glide.cs.idle_chat_cancel_timeout`

The com.glide.cs.idle_chat_cancel_timeout property sets the duration in seconds before an idle chat is automatically canceled. Admins should review this setting to ensure it is appropriately configured relative to the idle chat reminder timeout to maintain effective chat interactions.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the timeout period for canceling idle chats, ensuring that chats do not remain open indefinitely.
What area does it affect?	Chat functionality
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring chat timeout settings or adjusting related properties.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`com.glide.cs.idle_chat_cancel_timeout`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... the com.glide.cs.idle_chat_reminder_message property. 3. In the Value field, enter the new reminder message to be displayed. 4. Select Update. Change the idle chat timeout values Add the com.glide.cs.idle_chat_reminder_timeout and the com.glide.cs.idle_chat_cancel_timeout properties to the System Property [sys_properties] table to set the chat reminder message timeout and the idle chat cancel timeout values. Create both properties at the same time. 1. As ...

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com.glide.cs.guest_session_resumable This property determines whether guest chat sessions can be resumed after being interrupted, enhancing user ex com.glide.cs.html.sanitizer.enabled This property controls whether the HTML sanitizer service is active, which removes potentially harmful HTML el com.glide.cs.html_output_max_transcript_length It limits the number of characters displayed in HTML outputs for virtual agent conversation transcripts, affec com.glide.cs.idle_actionable_notification_timer This property sets the lifespan of actionable notifications to 8 hours by default, influencing how long users com.glide.cs.idle_chat_reminder_message This property specifies the timeout reminder message displayed to users in chat sessions, helping to maintain com.glide.cs.idle_chat_reminder_message_for_agent It configures the reminder message displayed to agents before a chat session times out, helping manage user en com.glide.cs.idle_chat_reminder_timeout This property defines the timeout period for displaying an idle chat reminder message, ensuring timely prompts com.glide.cs.idle_conversation.limit_to_close.per_run It defines the cap on the number of idle conversations that can be terminated during each run, impacting syste

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