com.glide.cs.nlu.service_error.fallback.policy.1 This property defines a tier-1 fallback policy for handling errors in the VA-NLU service on the Glide instance. It determines the action taken when a service error occurs, impacting how users receive assistance during such failures.
KEYWORD_SEARCHThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It specifies the fallback behavior when the VA-NLU service encounters an error, allowing for options like keyword search or directing users to predefined topics. |
|---|---|
| What area does it affect? | VA-NLU service error handling |
| What does the default mean? | The default value is "KEYWORD_SEARCH", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring error recovery options for the VA-NLU service. |
Raw metadata from the property record.
| Property name | com.glide.cs.nlu.service_error.fallback.policy.1 |
|---|---|
| Sys ID | 7f715b96eb020110d9b201c7c15228b3 |
| Type | choice list |
| Application | Global |
| Default value | KEYWORD_SEARCH |
| Description | Defines a tier-1 fallback (recovery) policy for when a VA-NLU service errors on the Glide instance (i.e., before the prediction request is sent to the off-instance Predictor). Valid tier-1 fallback policy values: KEYWORD_SEARCH - perform a keyword search to discover the topic FALLBACK_TOPIC - go to the defined Fallback topic ERROR_TOPIC - go to the defined Error topic |
| Updated | 2023-06-21 18:27:51 |
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