Property reference

`com.snc.change_management.change_model.hide`

Hides Change Models when Change Type Compatibility is enabled. With the default value of false, users can choose a model when creating a change and see the Model field on the change request form.

Default: false
Type: boolean
Application: Not stated
Category: ITSM: Incident, Problem & Change

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	When set to true and Change Type Compatibility is enabled, this property hides the Change Models feature, removes model selection for new changes, and hides the Model field on the change request form.
What area does it affect?	Change Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review when changing Change Models visibility or Change Type Compatibility settings.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name	`com.snc.change_management.change_model.hide`
Type	boolean
Application	Not stated
Default value	`false`
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... with ITSM Roles - Change Management. Enter sys_properties.list in the navigation filter and enter *change_model in the Search panel to view and edit the properties. Change Models Properties Property Description com.snc.change_management.change_model.hide Hides the Change models feature when the com.snc.change_management.change_model.type property is enabled. When creating a new change, you do not have the option to choose a model, and the Model field ...

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Script include: ChangeModelAJAXProcessorSNC This setting is read as true only when its value is “true”; otherwise it defaults to false. The provided code does not show what changes for users or admins when it is enabled. /sys_script_include.do?sys_id=d13dc09d5397101034d1ddeeff7b129d

Script include: ChgLandingCardBuilderSNC The property is read when checking whether the change landing page is enabled. Setting it to true disables the page only when type compatibility is also enabled; otherwise, it has no effect. If unset, it defaults to false. /sys_script_include.do?sys_id=e0890895535f10100999ddeeff7b12f0

Business rule: Change Model: Populate scratchpad The business rule reads this property to hide the change model when the change type is compatible and the value is exactly “true”; otherwise, the model is not hidden. The default is false, so it is visible unless an admin enables the property. /sys_script.do?sys_id=0aa20f7ec39132001488b731c1d3ae9e

Business rule: Set Emergency Model in Workspace The business rule checks this property to decide whether its condition can pass: when it is set to false, the rule may run; when set to true, it will not run. The default is false, so the rule may run unless the other condition prevents it. /sys_script.do?sys_id=836437e6731220108ef62d2b04f6a7b0

Business rule: Set Normal Model in Workspace The rule checks this property: when it is false, the rule can set the Normal model in Workspace, provided the compatibility setting is also false; when true, that behavior is blocked. The supplied default is false. /sys_script.do?sys_id=5c635726731220108ef62d2b04f6a7fa

Business rule: Set Standard Change Model /sys_script.do?sys_id=3d5cd89e73e310108ef62d2b04f6a7e9

Fix Script: Change Model: Set upgrade properties The code shown sets this property to true, but does not show what reads it. Its description says that when type compatibility is enabled, the feature is hidden from the form and Change Request Interceptor; no default value is passed. /sys_script_fix.do?sys_id=57c8e7755323101034d1ddeeff7b129d

Processor: NewChangeRedirectProcessor When change models are active, this setting controls whether users are redirected to the change-model wizard; setting it to “true” hides the models and skips that redirect. Its default is false, so models are not hidden by default. /sys_processor.do?sys_id=0af16f2d5363101034d1ddeeff7b12b6

More in `com.snc`

Other properties in the same namespace.

com.snc.awa.syslog.enabled Sets the active state for the AWA logger only when no logging configuration already exists. com.snc.change_management.cab.log This property sets the logging level, with a default of 'Info', for the Change Management CAB Workbench… com.snc.change_management.change_model.default_read_roles This property specifies a comma-separated list of roles that are permitted to read change model records… com.snc.change_management.change_model.disable_interceptor When enabled, sends users directly to the change request form instead of continuing through the change-model… com.snc.change_management.change_model.manage_workflow It activates workflow management for ChangeRequest API, allowing the system to execute the… com.snc.change_management.change_model.type_compatibility This property activates Change Type Compatibility for Change Models, allowing changes to utilize both… com.snc.change_management.change_request.enforce_user_on_group_change It ensures that changes to the Assignment Group are only allowed if the assignee is included in the new… com.snc.change_management.change_task.enforce_user_on_group_change When enabled, it ensures that changes to the Assignment Group are only allowed if the assignee is included…

All 650 properties in com.snc →