Property reference

`com.snc.iam.conference_call_escalation_workflow`

The com.snc.iam.conference_call_escalation_workflow property specifies the sys_id of the default workflow for escalating conference calls related to incident alerts. Admins should review this property to ensure the correct workflow is applied during incident escalations, impacting incident management efficiency.

Default: f2bf43165f88230084a5a184ff4666d0
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the default workflow to be used when escalating conference calls for incident alerts, ensuring a standardized response process.
What area does it affect?	Incident Management
What does the default mean?	The default value is "f2bf43165f88230084a5a184ff4666d0", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring incident escalation processes or during system updates.

Out of the box property record

Raw metadata from the property record.

Property name	`com.snc.iam.conference_call_escalation_workflow`
Sys ID	`c3c33fbb5f63130084a5a184ff46661f`
Type	string
Application	Global
Default value	`f2bf43165f88230084a5a184ff4666d0`
Description	sys_id of default workflow that has to be attached when escalating the conference call for incident alert.
Updated	2025-09-03 17:39:10

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 3035 Property Description com.snc.iam.conference_call_escalation_workflow If selected, custom escalation hierarchy is ap This property is added when the Incident Com activated. com.snc.on_call_rotation.landing_page.show_pending_actions If true, displays the pending actions on the O com.snc.on_call_rotation.allow_rota_overlap If true, overlapping ...

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