SN System Properties Reference
Property reference

com.snc.iam.incident_alert_task.closure

The property com.snc.iam.incident_alert_task.closure automatically closes open Incident Communication Tasks when the associated Incident Communication Plan is closed or canceled. Admins should consider enabling this property to streamline task management and ensure accurate task status updates during incident resolution.

Default
false
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the state of open Incident Communication Tasks to either Skipped or Complete based on the closure status of the related Incident Communication Plan.
What area does it affect? Incident Communication Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring incident communication workflows or during incident management process updates.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.iam.incident_alert_task.closure
Sys ID 193f6d2e530303006725ddeeff7b1205
Type boolean
Application Global
Default value false
Description Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled.
Updated 2018-05-21 04:15:25

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... closed. ◦When an incident is canceled, any open Incident Communication Plan is canceled. • The Close open Incident Communication Tasks when an Incident Communication Plan is closed or canceled property (com.snc.iam.incident_alert_task.closure) is responsible for the following actions: © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., ...

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