Property reference

`com.snc.notify.default.on_call_escalation_level`

The property com.snc.notify.default.on_call_escalation_level determines the maximum number of users to fetch from the group escalation plan. Admins should review this setting to ensure the appropriate number of users are notified during escalations, especially when task-specific configurations are not set.

Default: -1
Type: integer
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It controls how many users are retrieved from the group escalation plan, with a default value of -1 fetching all users.
What area does it affect?	Notification and Escalation Management
What does the default mean?	The default value is "-1", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when configuring escalation settings or adjusting notification workflows.

Out of the box property record

Raw metadata from the property record.

Property name	`com.snc.notify.default.on_call_escalation_level`
Sys ID	`2912c24cdb9f0c9014a5f9c31d961979`
Type	integer
Application	Global
Default value	`-1`
Description	Configuration to control max user(s) to be fetched from the group escalation plan. <!-- This property value is used to fetch the number of the user(s) from the group escalation plan. For example, if the value is -1, it fetches all the user(s) from the plan. If the value is 1, it fetches only the first level of the user(s). This is the default property that is used until the specific property for the task type is configured. To use different levels for different task types (such as Incident, Problem and so on), create a new property by replacing <default> in key with task type. Note: This property is used only when the sys property com.snc.notify.default.conference_call_follow_on_call_escalation is set to false. The property is enabled only when you activate the Notify plugin (com.snc.notify). -->
Updated	2025-10-07 07:17:31

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... true, the On-Call escalation path is followed call. However, the time between reminders is for required task types such as incident. Exam com.snc.notify.incident.confere Note: The property is enabled only whe com.snc.notify.default.on_call_escalation_level Fetches the number of users from the group e plan. A value of 1 fetches only the first level of Note: • This is the default property that is used ...

More in `com.snc`

Other properties in the same namespace.

com.snc.notify.default.add_all_members_on_no_rota_defined Enabling this property ensures that all group members receive notifications when there is no on-call rota set com.snc.notify.default.conference_call_escalation_subflow It defines the subflow used for handling conference call escalations in the notification system. com.snc.notify.default.conference_call_escalation_workflow It defines the sys_id of the default workflow used for conference call escalations, applicable until a task-sp com.snc.notify.default.conference_call_follow_on_call_escalation When set to true, the property activates the On-Call escalation hierarchy for user groups added to conference com.snc.notify.should_use_async This property determines whether the system should use asynchronous processing for calls involving a large num com.snc.notify.use_subflow_for_conference_escalation It enables or disables the use of a subflow for handling conference escalation notifications, affecting how al com.snc.notify.wf_activity_max_tries This property defines how many times Notify will check for the completion of a notify activity in the Workflow com.snc.notify.wf_activity_resp_wait_time This property defines the wait time for the Notify system to check the status of workflow activities, impactin

All 593 properties in com.snc →