Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
Sets the number of days ahead covered by upcoming on-call rota information and used when calculating pending-action counts for on-call groups. |
| What area does it affect? |
On-call rota scheduling |
| What does the default mean? |
The default value is "30", which sets the baseline numeric behavior for this property. |
| When should you review it? |
When changing how far ahead users see rota coverage or on-call pending-action counts. |
Property record
No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.
| Property name |
com.snc.on_call_rotation.upcoming_rota_days |
| Type |
integer |
| Application |
Not stated |
| Default value |
30 |
| Description |
Not stated |
Sources
Official references and nearby text excerpts where this property appears.
Used in
Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.
Script include: OnCallRotationSNC
The upcoming rota period is read when calculating pending-action counts for on-call groups. It sets how many days ahead to include, affecting the counts shown to users; the default is 30 days.
/sys_script_include.do?sys_id=1d53492757930300532c3da73d94f93a
Script include: SOWServiceDeskAgentShiftSNC
It sets how many days ahead upcoming rota information covers, affecting the period available to users or admins. If the property is unset, the code defaults to 30 days.
/sys_script_include.do?sys_id=14b2d32ec7403010202818b1c7c260d8
More in com.snc
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