SN System Properties Reference
Property reference

com.snc.problem.create_from_incident.attributes

Sets which incident attributes are copied when a problem is created from an incident. By default, description, priority, impact, urgency, service, company, and other listed fields populate the new problem record.

Default
description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies a list of attributes that are automatically copied from an incident to a new problem record, facilitating streamlined problem creation.
What area does it affect? Problem Management
What does the default mean? The default value is "description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring problem creation processes or adjusting incident management workflows.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.problem.create_from_incident.attributes
Sys ID 864db38577012300c40421607910613a
Type string
Application Global
Default value description,short_description,cmdb_ci,impact,urgency,priority,company,sys_domain,business_service,service_offering,category,subcategory
Description List of attributes (comma-separated) that will be copied from the incident to create a new problem
Updated 2024-05-25 04:02:40

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Managing a major incident record ↗
Context preview Snippet 1
... configure the incident field information which must be copied to problem record, activate the List of Attributes (comma-seperated) that will be copied from the incident to create a new problem (com.snc.problem.create_from_incident.attributes) property. You can copy attachments and knowledge articles if the Problem Management Best Practice – Madrid plugin (com.snc.best_practice.problem.madrid) is active and com.snc.problem.create_from_incident.copy_attachments property is true. What to do next Assess ...
Additional source link Another external reference for this property
Open reference

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