Property reference

com.snc.sla.compatibility.breach

The com.snc.sla.compatibility.breach property enables compatibility with the 2010 SLA 'breached' stage. Setting it to yes allows a Task SLA's stage field to be marked as breached when the breach time is exceeded, which may be relevant for legacy systems.

Default
false
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures whether a Task SLA's stage is set to breached when the breach time is exceeded, aligning with legacy behavior from 2010.
What area does it affect? SLA Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when migrating from legacy systems or when troubleshooting SLA breach reporting.

Out of the box property record

Raw metadata from the property record.

Property name com.snc.sla.compatibility.breach
Sys ID b44e6d0d0a0a2c8f409941dc52ecad8b
Type boolean
Application Global
Default value false
Description <span style="font-weight:bold;font-size: larger">Enable compatibility with 2010 'breached' stage for SLAs<br/></span>Set to yes to set a Task SLA's stage field to <b>breached</b> when it exceeds the breach time<br/><b>Note: </b>this is legacy behaviour as the 2011 engine sets the <b>Has breached</b> field to indicate that a Task SLA has exceeded the breach time
Updated 2024-05-25 05:05:42

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... • Type: choice list • Default value: 2011 com.snc.sla.engine.async Run the 2011 SLA engine asynchronously after task insert or update operations. • Type: true | false • Default value: false com.snc.sla.compatibility.breach Enable compatibility with 2010 'breached' © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in ...

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