connect.support.redirect The connect.support.redirect property enables the $chat_support.do functionality to operate within the frameset. Admins should consider enabling this property to enhance user support interactions within the application interface.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows the chat support feature to be displayed within the frameset of the application, improving user experience. |
|---|---|
| What area does it affect? | Chat Support Functionality |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring chat support features or troubleshooting user interaction issues. |
Raw metadata from the property record.
| Property name | connect.support.redirect |
|---|---|
| Sys ID | 2a9496909f222200be893b8eb42e70d6 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Allows $chat_support.do to exist within the frameset |
| Updated | 2016-10-14 21:57:55 |
Official references and nearby text excerpts where this property appears.
connectOther properties in the same namespace.
connect.support.guest_sessions_rate_limit_reached_message
It sets the notification message shown on the Consumer Service Portal when guest users exceed the allowed numb
connect.support.idle.count_down
This property determines how long the idle countdown timer remains active before marking the end-user as havin
connect.support.idle.delay
It sets the inactivity duration in seconds before an idle countdown timer appears for users in support convers
connect.support.max_guest_sessions_per_hour
This property sets a cap on the maximum number of guest chat requests allowed in an hour, helping to control s
connect.support.show_agent_avatar
This property controls the visibility of the agent's avatar in support conversations, impacting user experienc
connect.support.user.closed.conversation_limit
This property limits the number of closed conversations displayed in a support user's history, with a value of
connect.notification.audio_alert
This property defines the audio file name that is triggered for chat notifications, enhancing user awareness o
connect.retrieve_external_link_content
This boolean property controls the retrieval of external link content, but it is deprecated in favor of newer