SN System Properties Reference
Property reference

csm_auto_account_domain_generation

Creates a domain when a new Customer Service account is inserted. The default value, false, leaves automatic creation off; when enabled, the new domain is placed under TOP or under the account’s parent if one is specified.

Default
false
Type
boolean
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? When enabled, creates a domain for each new Customer Service account, placing it under TOP unless the account’s parent field specifies a parent domain.
What area does it affect? Customer Service domain separation
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? When setting up domain separation or changing how new account domains fit into the domain hierarchy

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name csm_auto_account_domain_generation
Type boolean
Application Not stated
Default value false
Description When new account in Customer Service application is created, domain is created and placed under TOP domain. If parent field on account form is populated, and new record is inserted, it creates that account as a subdomain of the parent.

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Domain separation ↗
Context preview Snippet 1
... • All customer success tables are domain separated. Setting up domain separation in Customer Success Management Domain separation for Customer Success Management requires the domain separation plugin and enabling the csm_auto_account_domain_generation domain separation property. For more information on setting up domain separation, see Domain separation and Customer Service Management . Domain separated tables • Account onboarding case [sn_acct_lc_onb_case] • Data import ...
Brazil docs Domain separation and Customer Service Management ↗
Context preview Snippet 2
... Customer Service Management Domain separation for Customer Service Management requires the domain separation plugin. Contact ServiceNow to activate domain separation. Domain separation for Customer Service Management also requires enabling the csm_auto_account_domain_generation property. This property is installed with Customer Service Management and is available only after the domain separation plugin is active. Contact ServiceNow to enable this property. When the csm_auto_account_domain_generation property ...
Brazil docs Available system properties ↗
Context preview Snippet 3
... on changes to the task time worked records. Uses the Update task time business rule. • Type: true | false • Default value: false • Location: System Property [sys_properties] table csm_auto_account_domain_generation When new account in Customer Service application is created, domain is created and placed under TOP domain. If parent field on account form is populated, and new record is inserted, ...
Brazil docs CSM plugin ↗
Context preview Snippet 4
... CSM plugin work. When the plugin is enabled, you can see the status of your records in your domains. Instance owners should contact Customer Service and Support to enable the csm_auto_account_domain_generation property. Note: This base system property is located in the system properties table and is available after CSM plugins are enabled. What the property does Whenever a new account in ...
Additional source link Another external reference for this property
Open reference

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