Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies the behavior of incident processing when an associated alert is reopened, affecting whether incidents are reopened, created, or left unchanged. |
| What area does it affect? |
Incident Management |
| What does the default mean? |
The default value is "new", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring alert handling processes or troubleshooting incident management workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
evt_mgmt.alert_reopens_incident |
| Sys ID |
0b018b12eb2211004d7763fba206fe34 |
| Type |
choice list |
| Application |
Global |
| Default value |
new |
| Description |
Reopening alerts will: |
| Updated |
2014-02-20 10:47:27 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... or you can reopen an alert by changing its state. When an alert reopens, any associated incidents can also be updated or reopened according to the incident state and the evt_mgmt.alert_reopens_incident property. Before you begin Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user About this task When an alert is reopened, the related incident is processed as follows: • If the incident is ...
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