SN System Properties Reference
Property reference

glide.buildname

Identifies the instance’s ServiceNow build and release for platform features and compatibility checks. Release-specific checks use it to select help content, gate migrations or command validation, and report compatible versions, so its value can affect whether those tasks proceed.

Default
Not set
Type
Not stated
Application
Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? Provides the current ServiceNow build name, which platform features use to identify release families and apply version-specific compatibility checks.
What area does it affect? Platform release and compatibility checks
What does the default mean? No out of the box record exists and the scripts that read it pass no fallback value.
When should you review it? When reviewing release-specific behavior or investigating a compatibility check that depends on the instance build.

Property record

No out of the box record exists. ServiceNow scripts read this property; create it to change the behavior.

Property name glide.buildname
Type Not stated
Application Not stated
Default value Not set
Description Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Script include: AppClientGCFUtil The system reads the current build name and stores it as a release value, but the code shown does not use it to change anything for users or administrators. No default value is provided. /sys_script_include.do?sys_id=53df3f2f0fe41110886e67bcfa767ec4
Script include: AppsData When an app blocks installation, the system reads this property to report the instance’s current build to the app compatibility check; it does not change what users or admins see or can do in this excerpt. No default value is supplied. /sys_script_include.do?sys_id=233b6a00d72221004a1dcdcf6e61036f
Script include: PlatformReleaseUtil The code reads the build name and uses it to derive a lowercase release family, such as “australia” or “master”; it does not change anything for users or admins. If the property is unset, the supplied default is an empty string, so the result is empty. /sys_script_include.do?sys_id=ddabf5ecff518310493effffffffffbe
Script include: QueryRangeACLAuditor /sys_script_include.do?sys_id=ce6d3cccff99e21048dfffffffffff38
Script include: SampMaturityItemContentHandler /sys_script_include.do?sys_id=d3eab9244391311094d4cb9098b8f233
Business rule: Discovery Events - Check Version The business rule reads this setting to identify the instance version; if it is missing, or is Xanadu or Yokohama without a detectable patch, users see a warning that Discovery event processing is being allowed but may not work correctly. No default value is passed when reading the setting. /sys_script.do?sys_id=60e6138687dd22105523ed3d0ebb35be
UI action: Pull all SAP Data to ServiceNow When the deployed ABAP program needs updating, its current value appears in an error message telling admins which ServiceNow build the latest program is compatible with. No default value is supplied. /sys_ui_action.do?sys_id=af48a0a60b331300dc03650d37673a72
UI action: Refresh data in SAP It reads the instance’s build name and inserts it into the error message shown when the refresh is blocked, identifying the ServiceNow version the latest ABAP program is compatible with. No default value is supplied. /sys_ui_action.do?sys_id=b1f2e0260b331300dc03650d37673a07
UI action: Run Command Validation The UI action reads the instance’s build name to detect Tokyo, San Diego, Quebec, or Rome; on those releases, validating commands with a credential is blocked and admins see an error asking them to clear the credential. No default value is supplied. /sys_ui_action.do?sys_id=71995291776201104cb984e35b5a99fa
UI action: Test SAP Connection and Version /sys_ui_action.do?sys_id=898248580bb31300dc03650d37673a5a
Scheduled script: Embedded Help Trigger The scheduled script reads the current build name, takes its first character, and uses it to choose which help content to download when no content has been downloaded or the saved content family differs. No default is passed, so the property’s configured value is used. /sysauto_script.do?sys_id=23c59485e72132002d5084f903f6a956
Scheduled script: MigrateCapiToPatternJobInPatterns Its value determines whether the instance is treated as pre-Xanadu: only Washingtondc, Vancouver, and Utah qualify, affecting whether the migration proceeds for that instance. No default value is supplied in the code. /sysauto_script.do?sys_id=a99a8c1df4e90610f8773ef59cead1f9
Scheduled script: UXAMigrationJob The job checks whether the build name contains “Zurich” or “Australia”; if not, it disables the scheduled job, so the UX Analytics migration will not run. If the property has no value, the code treats it as an empty string. /sysauto_script.do?sys_id=a9fb352f7f901210547e39137d866528
Widget server script: AIS Topic Search The script reads the build name and sets an internal flag when it begins with “Washington” or “washington”; no direct change to users or admins is shown here. No default value is supplied. /sp_widget.do?sys_id=a83946cf67ae1110238b16f688f9225f
Scripted REST Resource: home The system reads the instance build name, removes punctuation, trims it, and converts it to lowercase. The supplied code shows no resulting change for users or admins and specifies no default. /sys_ws_operation.do?sys_id=45cb8a28ff20221079deffffffffffb3
Scripted REST Resource: Session Info - Get The configured build name determines which supported ServiceNow family version is reported in session information. If it does not match a supported version, the reported version defaults to Xanadu. /sys_ws_operation.do?sys_id=fed9e9aeff452610258effffffffffad
Scripted REST Resource: trace The resource reads the instance build name, but the provided code does not show what it changes for users or admins. No default value is passed in the shown code. /sys_ws_operation.do?sys_id=88cd00199320221079de60b9348918cc
Fix Script: Deactivate cmdb_m2m_model_compatibility The system checks the instance build name; if it contains “Zurich,” it deactivates two access-control rules, which may change who can access the protected records. No default value is specified. /sys_script_fix.do?sys_id=21ac75f083805710cb209530ceaad35d
Script Action: Embedded Help Downloader The build name is read and its first character, lowercased, is compared with the last downloaded help-content family; if they differ or no family is recorded, the downloader runs, updating which embedded help content users receive. No default value is supplied. /sysevent_script_action.do?sys_id=f8149ce3e76b1300c57d84f903f6a9c0
Script Action: Run clean upgrade for sn_hr_integr_fw The script action reads this property to check the instance build name; unless it is exactly Tokyo or Sandiego, it runs a clean upgrade for the HR mobile card view. No default value is specified in the code. /sysevent_script_action.do?sys_id=c980a0bf6b03511024ca2421ee44af63
Script Action: Update Embedded Help Version On production installations, the build name’s first character, lowercased, is used to find a matching embedded-help version choice. This snippet does not show what users or admins see change, and no default value is supplied. /sysevent_script_action.do?sys_id=8fbb1cf347011200f815d8966c9a71af

More in glide (other)

Other properties in the same namespace.

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