Property reference

`glide.connect.support.add_members`

The glide.connect.support.add_members property allows support agents to add users to a Connect Support conversation. Admins should enable this property to facilitate collaboration during support interactions, but be cautious of potential performance impacts with many users logged in.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	Enabling this property permits support agents to add additional users to ongoing support conversations, enhancing communication and collaboration.
What area does it affect?	Connect Support conversations
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring support workflows or addressing performance concerns.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`glide.connect.support.add_members`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... the queue you selected. Add a user to a Connect Support conversation You can add additional users to a Connect Support conversation. Before you begin An administrator must enable the glide.connect.support.add_members property before users can be added to conversations. Role required: none Procedure 1. Open a group or record conversation in the Connect workspace. 2. In the conversation tools to the ...

More in `glide.connect`

Other properties in the same namespace.

glide.connect.chat.disabled This property, when set to true, completely disables the Connect feature in the ServiceNow interface. glide.connect.enabled This property controls the visibility of the 'Create or Join Chat Room' link on the Incident form based on the glide.connect.open_links_in_frameset This property configures whether internal links in the Connect application open in a specific frameset, affect glide.connect.support.enabled This property determines whether Connect Support is active, affecting how users interact with support chat fea glide.connect.support.enter_queue_audio_alert This property enables or disables audio alerts for agents when new users join a support queue, enhancing real- glide.connect.support.reflect_system_messages This property enables or disables the reflection of system messages in support chat records, impacting how inf glide.connect.support.show_position_in_queue This property controls the visibility of the user's position in the queue within the browser's title bar.

All 8 properties in glide.connect →