glide.cs.sanitize_inbound_messages.enabled The glide.cs.sanitize_inbound_messages.enabled property enables HTML sanitization for inbound messages in Virtual Agent chat. Admins should enable this to prevent potential XSS attacks by stripping unsafe HTML content from messages sent by requesters.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property activates a dedicated HTML sanitization check for inbound chat messages, ensuring that unsafe content is removed before reaching agents. |
|---|---|
| What area does it affect? | Virtual Agent chat |
| What does the default mean? | The default value is "false", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring security settings for chat interactions or after security audits. |
Raw metadata from the property record.
| Property name | glide.cs.sanitize_inbound_messages.enabled |
|---|---|
| Sys ID | 5dc0e174ff3332102efd157c03cb14a9 |
| Type | string |
| Application | Global |
| Default value | false |
| Description | This sys prop is used to enable inbound messages (requester to agent) sanitization using HTML sanitizer in Virtual Agent for agent chat conversations |
| Updated | 2026-03-20 17:57:05 |
Official references and nearby text excerpts where this property appears.
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