Property reference

`glide.upgrade_center.hi_url`

Sets the destination URL for the support link shown to users. When unset, the link uses the management host or https://hi.service-now.com/ and ends with a slash.

Default: gs.getProperty(MANAGEMENT_HOST_PROPERTY_NAME, DEFAULT_HI_URL)
Type: Not stated
Application: Not stated
Category: Platform & System Administration

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	Sets the URL provided by the Get Support experience, falling back to the management host or https://hi.service-now.com/ when unset.
What area does it affect?	Get Support experience
What does the default mean?	The default value is "gs.getProperty(MANAGEMENT_HOST_PROPERTY_NAME, DEFAULT_HI_URL)".
When should you review it?	Review when changing the destination users reach from the support link.

Property record

No out of the box record exists. ServiceNow scripts read this property and use the default value shown until you create it.

Property name	`glide.upgrade_center.hi_url`
Type	Not stated
Application	Not stated
Default value	`gs.getProperty(MANAGEMENT_HOST_PROPERTY_NAME, DEFAULT_HI_URL)`
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Used in

Out of the box artefacts that read this property. Append the path to your instance URL to open the record and see how the value is used.

Data Broker Server Script: Get Support URL This setting determines the support URL provided to users; admins can change the destination by setting it. If it is unset, the system uses the management host, or https://hi.service-now.com/ if that is also unset, and ensures the URL ends with a slash. /sys_ux_data_broker_transform.do?sys_id=53e0e28537220310fed5ce8be2924bca

More in `glide.upgrade_center`

Other properties in the same namespace.

glide.upgrade_center.regenerate_upgrade_preview Setting this property to true enables the regeneration of the upgrade preview, allowing for a comprehensive… glide.upgrade_center.show_complete_message.time_in_hours This property specifies the duration, in hours, for which the upgrade complete message appears on the… glide.upgrade_center.task_board.members This property restricts visual task board membership to only those users defined, overriding the default… glide.upgrade_center.task_board.owner This property determines the designated owner of the visual task board, ensuring that only an admin can be…

All 5 properties in glide.upgrade_center →