Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies the unlock timeout duration for user accounts after they have been locked due to failed login attempts, with a recommended minimum value of 15 minutes. |
| What area does it affect? |
User Authentication Security |
| What does the default mean? |
No default value is stated in the ServiceNow documentation. |
| When should you review it? |
Review this property when configuring security settings or responding to potential brute force attack risks. |
Property record
Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.
| Property name |
glide.user.unlock_timeout_in_mins |
| Type |
Not stated |
| Application |
Not stated |
| Default value |
Not stated |
| Description |
Not stated |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... sensitive information. Activate role based multi-factor authentication CVSS Score • (Old 8.8 • (New 3.1 Maximize failed login unlock timeout duration [Updated in Security Center 1.3] • Description ◦(Old If "glide.user.unlock_timeout_in_mins" is not set to the recommended value of "15", then it may be easier to brute force accounts in a faster timeframe. This property unlocks the user account after the ...
Context preview
Snippet 2
... • Uses the value of the glide.user.max_unlock_attempts property to set the limit for failed login attempts. • Unlocks the user account after the time period that is specified for the glide.user.unlock_timeout_in_mins property. If no value is specified, then the system unlocks the user account after the default period of 15 minutes. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow ...
More in glide.user
Other properties in the same namespace.
All 11 properties in glide.user →