SN System Properties Reference
Property reference

help.base.servicenow

Sets the base URL for help contexts where ServiceNow Wiki is selected. The system appends the context’s target page or file to this URL, directing users to the corresponding documentation.

Default
http://docs.servicenow.com/?context=
Type
string
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies the base URL used for help contexts in ServiceNow when the Wiki feature is active.
What area does it affect? Help documentation links
What does the default mean? The default value is "http://docs.servicenow.com/?context=", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring help resources or updating documentation links.

Out of the box property record

Raw metadata from the property record.

Property name help.base.servicenow
Sys ID 370875209723200010cb1bd74b297539
Type string
Application Global
Default value http://docs.servicenow.com/?context=
Description The base URL for help contexts in which ServiceNow Wiki = true.
Updated 2024-05-25 03:58:24

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs Available system properties ↗
Context preview Snippet 1
... URL for help contexts in which ServiceNow wiki is false and an absolute URL is not specified. • Type: string • Default value: http://servicenow.com/docs/?context= • Location: System Property [sys_properties] table help.base.servicenow (Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is true • Type: string • Default value: http://servicenow.com/docs/?context= • Location: System Property [sys_properties] table mid.server.rba_debug_powershell ...
Brazil docs Context-sensitive help ↗
Context preview Snippet 2
... URL. Custom help contexts using this base URL overwrite the help provided by default in your instance for the same table. For details, see set base URLs. http:// servicenow.com/ docs/?context= help.base.servicenow The base URL for help contexts in which the ServiceNow Wiki check box is selected. http:// servicenow.com/ docs/?context= © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, ...
Additional source link Another external reference for this property
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